Her heart will beat ever faster when you send this fantastic arrangement of 16 red roses, accented with red heart ribbon and wire.
In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.
Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.
If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.
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Rated 5 out of 5 stars
UPDATE: Sylvia's truly cares about their customers. The same day I gave a 'could be better' 3 star review, I was surprised to receive an apology response as well as a replacement bouquet. WOW. Not many business owners would go out of their way to make sure their customers are happy. I will definitely purchase from here again! 10/10 Flowers were delivered after 5pm even though I had placed the order very early the morning before valentine's day. Flowers did not come in the clear vase like pictured. They looked nothing like the picture. Came in a wooden box that I cannot even fill with water so they are just going to die. I understand online it says that the display can vary from photo but this is distinctly different. ---- Florist's Response: Hi Sam! First and foremost, I want to sincerely apologize for your experience. We understand how important Valentine’s day orders are, and we’re truly sorry that the arrangement did not meet your expectations, especially regarding the vase and overall presentation. That is absolutely not the experience we want for our customers. We are currently working on preparing a replacement arrangement that better reflects what you originally ordered and that you’ll feel happy to receive. We will be reaching out shortly to coordinate the details and ensure it meets your expectations. Valentine’s week is one of our busiest times of the year, and we had a very high volume of deliveries scheduled well in advance. While we did our very best to complete all deliveries before 7pm, we understand how disappointing it can be when timing and presentation aren’t as expected. For customers who need a specific delivery window on peak holidays, we recommend placing orders 48 hours to one week in advance so we can better accommodate special timing requests. We truly appreciate you choosing us for such a meaningful occasion, and we’re grateful for the opportunity to make this right. Thank you again for your order, and we hope we can provide you with a much better experience in the future. Warmly, Sylvias Florist
